Shipping & Delivery Policy
Returns and Refunds
If you have booked a tour with us, or are thinking about booking a tour with us, and you're concerned about the impact of Covid-19 on your travel, please read the following.
In the scheduling and running of our photography tours, we follow guidelines from the Government. Your decision to travel is a personal one and the decision you make must be based on your personal circumstances and the information available to you in regards to the impact of Covid-19 on travel.
Cancellation policy if you decide not to travel after booking a tour with us
If you decide to cancel your travel with us because of concerns about Covid-19, you will be subject to the Terms and Conditions (see below) you agreed upon when you made your booking and paid your deposit and/or balance for the tour.
This may result in cancellation fees and forfeiture of a proportion or all of the fees paid, including your deposit. See below to determine the extent of your liability. In some instances, which will be determined on a case-by-case basis, the funds may go into credit to allow you to re-book the tour for a future date.
You should also consult your travel insurer and their PDS in order to determine if you will receive any compensation for cancelling the tour and/or whether you will be covered if you fall sick while on tour.
It is the participant’s responsibility to understand what fees and costs are included in your particular tour or workshop. Please refer to your itinerary to see those inclusions and exclusions.
The workshops start at the location stated on the itinerary and the participant is responsible to get to and from there.
Pamela Jennings Photography workshops operate in remote locations and while we try to stick to the advertised itinerary sometimes outside influences may require us to alter the running of the program and schedule. Road closures, cultural activities, weather conditions may all impact on the operation of the workshop. Pamela Jennings Photography may without notice vary or substitute locations, transport, accommodation and tour times and assume no responsibility for any loss arising out of such substitutions or variations. We will however do our best to make sure that this does not happen and where possible give you as much notice as we can.
Confirmation of Booking
To secure your booking, a non-refundable deposit is due within 7 working days of the time of booking.
All bookings require full payment no later than 60 days prior to the date of departure. If your booking is made within 60 days of the departure date then the full amount is payable at the time of booking.
If in the case of Covid 19 restrictions or conditions; you have flu/Covid conditions, supported by a medical certificate, or you cannot travel to attend the tour due to travel restrictions, we will refund your payment in full or transfer your payment towards a future tour.
Tour payments can be made directly by Direct Deposit. Account details are made available upon booking.
Pamela Jennings Photography reserves the right to take photographic records of any of its workshops and may use any such records for promotional purposes.
If you want to Cancel your tour
Cancellations made up to 60 days before the departure date will incur the loss of the non-refundable deposit.
Cancellations made from 59 days to the day of departure will incur a 100% cancellation fee.
Travel Insurance is recommended.
If We Want to Change or Cancel your tour
Pamela Jennings Photography will do everything in their power to prevent tour cancellation. However, in the event that a tour must be cancelled due to low participation rates, guide sickness, accident or unforeseen circumstances, Pamela Jennings Photography will promptly refund all fees paid minus non-refundable fees paid to a third party. Pamela Jennings Photography is not responsible for your personal travel expenses to the departure location or any other expenses incurred in preparing for the trip. It is for this reason and others; we strongly recommend that you purchase Travel Insurance.
Force Majeure - Force Majeure means the occurrence of an event that is beyond Pamela Jennings Photography’s reasonable control and which could not have been reasonably prevented by Pamela Jennings Photography, which includes, but is not limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or contamination; or (d) change in law, meaning, enactment, amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation, determination, by-law, declaration, licence and the common law as applicable from time to time.
Limitation of Liability in the Event of Force Majeure - In the event of a force majeure event making it impossible or unsafe for Pamela Jennings Photography to deliver all or part of the photography tour, Pamela Jennings Photography will refund the customer for the unperformed part of the tour less any reasonable losses incurred before cancellation. Losses may amount to a substantial proportion of the booking price. Pamela Jennings Photography will use reasonable endeavours to minimise losses incurred by customers.
Customers must take out travel insurance to protect themselves against loss in the circumstances.
Pamela Jennings Photography is fully covered by public liability insurance.
You must be in good health upon arrival to a photographic workshop. You must have a level of fitness commensurate with your chosen workshop and you are responsible for bringing the appropriate equipment.
We reserve the right to decline to accept or retain any member of any trip should such person's actions impede the operation of the trip or the rights or welfare or enjoyment of other members of the trip, and it is agreed that no refunds will be given in such circumstances.
It is a fundamental booking condition that you accept the hazards involved with outdoor travel and photography. You must acknowledge that delays and alterations and their results, such as inconvenience and discomfort, are possible where unforeseen circumstances arise. In the event of medical emergency and/or repatriation from a workshop by whatever means, the responsibility of such costs will be borne by the client. It is therefore essential that adequate cover is in place. We strongly recommend that you take out an insurance policy at the same time as booking.
Every participant voluntarily assumes all risks and will hold us, the workshop leader, any co-leader or assistants, harmless from any and all liability, actions, causes of action, claims, debts, and demands which arise in connection with the workshop. The terms hereof shall serve as a release and assumption of risk for your heirs, administrators, and executors, and for all members of my family, including any minors accompanying you.
We operate in remote locations and most of our tours are for reasonably fit and mobile travellers – age is irrelevant. Itineraries often involve some very early starts and long days. We are exploring a range of remote wilderness environments and activities involve some clambering over rocks, wading in water by torchlight, walking on rocky creek beds and ascending/descending into gorges. A reasonable level of fitness and being sure on your feet is necessary to participate. Please fill out our personal medical details form.
Travel insurance is not included, and it is strongly recommended that participants have their own insurance.
Whilst every precaution will be taken for the safety of participants, no liability of any kind whatsoever can be taken in the event of death, accident, injury, loss or damage to person and property or cost of emergency evacuations on these workshop/tours. This exclusion of liability shall apply to and be for the benefit of Pamela Jennings Photography’s agents, servants and representatives.
Without limiting the scope of the exclusion liability expressed in the above paragraphs, Pamela Jennings Photography its agents, servants and representatives shall not be liable to any person for the death, injury, accident or damage to a person arising out of;
Any walking or rock walking during the tour and any such activities are undertaken at the participants own risk.
Any helicopter flights or air travel during the tour and any such activities are undertaken at the participants own risk.
Any swimming, snorkelling or bathing in any waters during the tour and any such activities are undertaken at the participants own risk.
Any travel in any motor vehicle during the tour, as part of the tour or incidental to the tour are undertaken at the participants own risk.
If you are sick please do not come on this tour. If you are exhibiting any flu-like symptoms, you will be refused access to the tour. The health of all my clients is of paramount importance to me.
This tour is designed for adults of all ages who are in good to reasonable health and of moderate level of fitness.
Some activities on this tour may require walking and hiking for distances of up to 1 to 5 kilometres trails and short inclines and descents. These activities will be identified in the detailed itinerary of the tour. Guests may choose to opt out of such activities at their own discretion.
You will need to be able to carry your own camera equipment and water during this tour.
You will need to disclose any medical or physical conditions that you have, which may create a risk to you or to other tour participants. The organiser assumes no responsibility for your medical care nor guarantee to meet your special dietary requirements.
Collection of Information
In order to use the Pamela Jennings Photography website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Pamela Jennings Photography is collected via correspondence from you or your company. This may be via the telephone, Email, mail or directly through our website.
Use of Collection Information
Any details collected from Pamela Jennings Photography customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at firstname.lastname@example.org
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Pamela Jennings Photography uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at firstname.lastname@example.org .
Pamela Jennings Photography may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Pamela Jennings Photography does not share any information with third parties for any unknown or unrelated uses.
Third Party Cookies and other Identifiers
We use identifiers such as cookies, Web beacons and IP addresses to make interactions with users easy and meaningful. We occasionally engage third parties to track and analyze usage and volume statistical information from users of Pamela Jennings Photography user interfaces, including our website, www.pamelajennings.com.au We also may use other third-party cookies to track the performance of our advertisements. The information provided to third parties includes no personal information, but this information may be re-associated with personal information after we receive it.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Pamela Jennings Photography site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.pamelajennings.com.au
Pamela Jennings Photography uses Ecwid payment gateway for its online transactions. Ecwid doesn't collect, hold or process your money in any way. Instead, Ecwid integrates with a variety of payment gateways which make the payment transactions from the buyer to the seller. So, Ecwid serves as a transmitter in your transactions: it collects your information and passes it to special payment systems - third party payment gateways/processors that specialize in processing credit cards and provide security level required for storing and manipulating with such sensitive data, for example PayPal. Ecwid processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Pamela Jennings Photography or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• Ecwid at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Pamela Jennings Photography.
For more information about Ecwid payment gateway please visit https://www.ecwid.com